Frequently Asked Questions
1. How do I order a custom mug with my own design?
Simply choose the "Custom Mug – Your Idea" product, upload your image or text, and preview it before checkout. We’ll print your design exactly as shown.
2. What type of mugs do you use?
We use high-quality ceramic mugs, dishwasher-safe and microwave-safe, ensuring your design lasts for years.
3. Can I order just one mug, or is there a minimum quantity?
You can order just one mug — no minimums! We also offer bulk discounts for large orders.
4. How long will it take to receive my mug?
Production usually takes 1–2 business days. Shipping times depend on your location, typically 2–3 business days.
5. Do you ship internationally?
No! We ship only in Ireland.
6. Can I return or exchange a custom mug?
Since custom items are made-to-order, we only accept returns for damaged or defective products. Please contact us within 7 days of delivery with photos of the issue.
7. Will the colors on my mug match my design exactly?
We do our best to match colors, but slight variations may occur due to screen settings and printing processes.
8. How do I care for my custom mug?
Your mug is dishwasher and microwave safe, but for best results, hand washing can extend the life of the design.